Cancellation Intelligence

See where your cancellations come from.

Cancellation and no-show analytics for your hotel, with the upcoming bookings most likely to cancel. Ready for apaleo and Mews, other PMS on request. Cancellation Intelligence is free to use.

Get started Prefer email? Get setup steps

Cancellation Intelligence only reads your reservations. Nothing changes in your PMS unless you use Smart Overbooking with Auto Apply on.

Product example · illustrative data.

What you see

Your cancellations and no-shows, broken down.

See which channels, room types, stay lengths and booking windows push your cancellation rate up, and how that changes over the year.

  • Your cancellation and no-show rates

    For all time or the past 12 months, with your highest-risk channel and room type.

  • Where cancellations concentrate

    Cancellations and no-shows by booking channel, room type and travel purpose.

  • Stay profile

    Cancellation and no-show rates by party size and length of stay, from one night to four nights or more.

  • Cancellation timing

    How far ahead guests booked, how close to arrival they cancelled and how long the rooms stayed blocked.

  • Trends and seasonality

    Weekly cancellation rates and seasonality by month or week, compared year on year.

  • Bookings likely to cancel

    Upcoming reservations with arrival, departure, room type and a confidence level.

Spot the patterns

Which stays cancel, and when.

Do long stays cancel more than short ones? Do bookings made a month ahead cancel more than last-minute ones? The answers differ from hotel to hotel. If four-night stays cancel twice as often as one-night stays, that's where a deposit belongs.

Product example · illustrative data.
Product example · illustrative data.

Act early

See which upcoming bookings are likely to cancel.

Review the reservations most likely to cancel, up to a year ahead, each with a confidence level. Filter by date, room type or reservation ID.

Some bookings on the list will still arrive, and the list can't tell you why a guest might cancel.

Product example · reservation IDs and room names changed.

In practice

What you can do with it.

  1. 01

    Tighten terms where cancellations are high

    Change rates, deadlines and deposits for the channels, stay lengths and booking windows that cancel most.

  2. 02

    Contact guests before their deadline

    Send guests likely to cancel a short, practical message before their free-cancellation deadline.

  3. 03

    Plan from expected arrivals

    On dates you are unlikely to resell, plan staff and campaigns for the guests likely to arrive.

  4. 04

    Sell a few extra rooms on busy dates

    Smart Overbooking suggests a few extra rooms to sell on dates with many expected cancellations, within your daily cap.

Guide: what to do with bookings likely to cancel Guide: how to reduce hotel cancellations
When you're ready

Sell the rooms that cancellations are likely to free up.

On a busy date, a late cancellation often leaves a room empty that you could have sold to another guest. Smart Overbooking uses the same predictions to suggest how many extra rooms to sell for each date and room type, covering only part of the cancellations you expect.

Safe only counts bookings that are very likely to cancel; Moderate and Aggressive also count less certain ones. A safety buffer and your own limits (room types, a daily cap, date overrides) then reduce the number: if three bookings for a date are very likely to cancel, Safe usually suggests one extra room or none.

Smart Overbooking doesn't try to fill the hotel to 100%. It aims for more occupied rooms than you would have without overbooking, with a margin for the guests who do arrive. Start on Safe, then review the recommendations or let Auto Apply update your PMS.

See how Smart Overbooking works

Get started

Connect your PMS and see your first figures in about a week.

  1. 01

    Create your account

    Sign up in a few minutes. No call needed.

  2. 02

    Connect your PMS

    Authorise apaleo or Mews and choose your property.

  3. 03

    See your figures

    Your cancellation and no-show patterns appear within about a week, then update daily.

  4. 04

    Optional: Smart Overbooking

    When you're ready, set your strategy and limits. Availability only changes if you turn on Auto Apply.

What it costs

Cancellation Intelligence is free to use. Smart Overbooking is free for the first month: 30 days from the day you turn on Auto Apply for your first hotel. After that, you keep 93% of the room revenue it recovers and our fee is 7%. If it recovers nothing, you pay nothing.

See pricing details

Your questions, answered

Frequently asked questions

Is Cancellation Intelligence free?
Yes. We only earn from Smart Overbooking; see what it costs above and on our pricing page.
Which PMS can I connect?
Auctores is certified for apaleo and Mews, so you can connect either today. Using another PMS? Let us know which one. If it allows the connection, we build it for free, usually in about a week.
Can I use Auctores in Claude?
Yes. With the read-only Auctores connector, you can ask Claude about your expected occupancy, the bookings likely to cancel, where your cancellations come from and Smart Overbooking suggestions, and use them in the work you already do with Claude, from the revenue meeting brief to staff plans and pre-arrival messages. How to connect Auctores to Claude.
What access does Auctores need?
Auctores reads reservation details through the PMS connection you authorise: room category, channel, dates, length of stay and when the booking was made. It doesn't process guest names, addresses or contact details. The exact permissions are listed when you connect apaleo or Mews. Availability in your PMS only changes if you turn on Auto Apply for Smart Overbooking.
How soon will I see my data?
The analysis runs daily once your PMS is connected. Expect your first cancellation and no-show figures within about a week.
How is this different from my PMS cancellation report?
Your PMS lists cancelled reservations. Cancellation Intelligence turns them into rates by channel, room type, stay length and booking window, shows how they change over time and lists the upcoming bookings likely to cancel.
Do I have to use overbooking?
No. You can use Cancellation Intelligence on its own to understand your cancellations and plan staff, marketing and policies. Smart Overbooking is there when you want to sell extra rooms on busy dates, within the strategy and limits you set.
Does Auctores contact my guests or change my policies?
No. Auctores shows the figures and the bookings likely to cancel. Your team decides what to do with them.
How accurate are the predictions?
Each booking on the list comes with a confidence level. Some of them will still arrive, and some bookings not on the list will cancel. Compare the list with what actually happens at your hotel over the first weeks, then decide how much to rely on it.
Where is my data stored?
Auctores hosts data in Europe. Review the app's privacy information and data processing agreement.

Try it on your own bookings.

Create your account, connect apaleo or Mews, and see your cancellation and no-show patterns within about a week.

Cancellation Intelligence is free. Smart Overbooking is free for the first month, from the day you turn on Auto Apply; after that you keep 93% of the room revenue it recovers.

Get started Prefer email? Get setup steps